Free Shipping Bar Attributes
Return & Exchange Policy
Last updated: 10th September, 2026
At Kidmo, we want you to feel confident when shopping for your little ones. While we do not offer returns or refunds, eligible items can be exchanged within 14 days of delivery, subject to the conditions below.
14-Day Exchange Window
You have 14 days from the date your order is delivered to request an exchange.
To start an exchange, contact us within this period at info@kidmo.pk or 0300 1890945 with your order number and details of the item you would like to exchange.
Exchange requests made after the 14-day period may not be accepted.
No Returns or Refunds
Kidmo operates a no-return and no-refund policy for change-of-mind purchases, incorrect size selection, colour or style preferences, or other non-faulty items.
However, eligible products can be exchanged within 14 days of delivery for another available size, style, or product.
Exchange Conditions
To qualify for an exchange, the item must be:
- Unworn, unwashed, and unused
- In its original condition
- Returned with all original tags attached
- Free from stains, marks, odours, or damage
- In its original packaging, where possible
For hygiene and quality reasons, we reserve the right to decline an exchange if the product does not meet these conditions.
How to Request an Exchange
To request an exchange:
- Contact us at info@kidmo.pk or 0300 1890945 within 14 days of receiving your order.
- Provide your order number, item details, and reason for exchange.
- Our team will confirm whether the item is eligible and provide you with the exchange instructions.
- Pack the product securely and send it to the address provided by our team.
- Once we receive and inspect the item, we will process your exchange, subject to availability.
Please do not send products back without first contacting Kidmo and receiving exchange instructions.
Size, Style & Product Exchanges
Need a different size or prefer another style? Eligible items may be exchanged for another size, style, or product, subject to stock availability.
If the replacement product costs more than the original item, you will need to pay the difference. If your requested size or product is unavailable, our team will help you explore available alternatives.
Exchange Delivery Charges
For exchanges requested because of size, colour, style, or customer preference, delivery and return shipping charges will be paid by the customer.
If Kidmo has sent you an incorrect, faulty, or damaged product, we will cover the applicable exchange delivery costs.
Faulty, Damaged or Incorrect Items
We carefully check orders before dispatch, but if you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 2 days of delivery.
Send us your order details along with clear photos or videos showing the issue. Once verified, we will arrange an appropriate replacement or exchange at no additional delivery cost to you.
Need Help?
Have a question about an exchange? Our team is happy to assist.
Email: info@kidmo.pk
Phone: 0300 1890945
Please contact us before sending any item back so we can guide you through the exchange process.
Kidmo — quality kidswear, made for little ones and priced for families.